Own the post-sale relationship for our enterprise customers. Drive adoption, expansion, and renewal while keeping their voice agents safe, compliant, and high-performing.
About the role
We are looking for a Customer Success Manager who can own the post-sale relationship for our enterprise customers. You'll be the trusted partner who turns a successful onboarding into long-term, expanding adoption, while making sure every deployment stays safe, compliant, and high-performing.
This role is part strategist, part operator, part advocate. You'll work hand in hand with sales, engineering, and product, and you'll have direct influence on how we build out the post-sale experience as we scale.
Key responsibilities
Own a portfolio of enterprise accounts from kickoff through ongoing expansion and renewal.
Run quarterly business reviews, define adoption goals, and map customer outcomes to platform capabilities.
Partner with engineering, security, and product to resolve customer issues and feed insights back into the roadmap.
Champion data protection and compliance — keep customers informed about security posture, certifications, and privacy controls.
Identify expansion opportunities and partner with sales on commercial conversations.
Necessary skills
3+ years in customer success, account management, or implementation, ideally at a B2B SaaS company.
Comfort owning revenue and renewal goals while staying genuinely customer-centric.
Strong technical curiosity — you can read API docs, understand telephony concepts, and translate them into plain English.
Excellent communication and project management. You make trade-offs explicit and keep stakeholders aligned.
Familiarity with security, privacy, or regulated industries (HIPAA, SOC 2, GDPR) is a plus.
Apply for this role
We read every application within five working days.