Last updated: 6 June 2026 · Version 2.0
These Terms of Service (the "Terms") govern your access to and use of the Orova platform, websites, APIs, and related services (collectively, the "Service") operated by Orova AI, Inc. ("Orova", "we", "us", or "our"), a Delaware corporation with its principal office at 2261 Market Street, San Francisco, California 94114, United States. By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
1. The Service
Orova provides an enterprise voice AI platform that enables business communications, including AI-powered inbound and outbound calling, voice agents, conversational AI, telephony orchestration, analytics, and integrations with third-party systems. The Service is provided on a subscription basis and any specific commercial terms, usage limits, or service levels are set out in the order form, written agreement, or online checkout flow you accept (the "Order").
2. Eligibility and Accounts
You must be at least 18 years old and legally able to enter into a binding contract to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at security@orova.ai of any unauthorized access. We may refuse, suspend, or terminate accounts at our discretion where required to comply with law or to protect the Service or its users.
3. Acceptable Use
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated by reference into these Terms. Orova is an enterprise platform for compliant business communications. We do not permit cold calling, purchased-list dialing, or any campaign that violates the TCPA, the National DNC Registry, FDCPA, GDPR, or local equivalents. Every outbound program is audited before launch and we reserve the right to suspend any account that places a single non-compliant call.
4. Customer Content and Data
You retain all rights, title, and interest in the data, recordings, transcripts, prompts, knowledge bases, and other content you or your end users submit to the Service ("Customer Content"). You grant Orova a limited, worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Content solely as necessary to provide and support the Service, to enforce these Terms, and to comply with law. We do not use Customer Content to train foundation models, our own models, or our subprocessors' models.
5. Privacy and Data Processing
Our processing of personal data is described in the Privacy Policy. Where we process personal data on your behalf as a processor, the Orova Data Processing Addendum ("DPA") applies and is incorporated into these Terms by reference. The DPA includes the European Commission Standard Contractual Clauses and the UK International Data Transfer Addendum where applicable. Customers can request a countersigned DPA at eu-privacy@orova.ai.
6. AI Model Providers and Subprocessors
The Service uses third-party AI model providers and infrastructure subprocessors, including OpenAI, Anthropic, Microsoft Azure, AWS Bedrock, ElevenLabs, Cartesia, Deepgram, Together AI, and Cerebras, alongside Orova's own proprietary models (Orovos, Graphos, Orolex, and Vocos). Orova has contractual commitments with each third-party AI provider that prohibit the use of Customer Content to train their foundation models. Telephony is delivered via Twilio and Infobip. A current list of subprocessors is maintained at orova.ai/privacy-policy and customers will be notified of material changes.
7. Telephony, Recording, and Disclosure
Customers configure call recording on a per-deployment basis from within the Orova platform and are solely responsible for ensuring that recording, monitoring, and AI use complies with all applicable two-party-consent statutes, mandatory AI-disclosure laws (including but not limited to California SB 1001 and Utah AI Disclosure rules), the TCPA, the EU AI Act, and any other rules applicable in the regions you call. Orova provides the technical controls; you are responsible for the compliance program governing how you use them.
8. Fees, Taxes, and Payment
You agree to pay all fees set out in the applicable Order. Unless stated otherwise, fees are charged in US dollars, are non-refundable, and exclude taxes. You are responsible for all applicable sales, use, VAT, GST, and similar taxes. Late payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. Orova may suspend the Service for non-payment after written notice and a reasonable cure period.
9. Service Levels and Support
Enterprise customers may receive a Service Level Agreement (SLA) of up to 99.9% monthly uptime, set out in their Order or in a separately countersigned SLA document. Live status is published at status.orova.ai. Support tiers, response times, and credits are defined in your Order or SLA. Self-serve and free tier accounts are provided on an as-available basis without service-level commitments.
10. Intellectual Property
Orova and its licensors retain all rights, title, and interest in the Service, the Orova platform, the Orova proprietary models, and all related software, documentation, trademarks, and improvements. Subject to these Terms, Orova grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the subscription term solely for your internal business purposes. Feedback you provide may be used by Orova without restriction or obligation.
11. Confidentiality
Each party will protect the other party's Confidential Information using the same degree of care it uses for its own confidential information of like kind, but no less than reasonable care, and will use it only for purposes consistent with these Terms. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known without confidentiality obligations, or is independently developed.
12. Warranties and Disclaimers
Each party warrants that it has authority to enter into these Terms. Except as expressly set out in these Terms, the Service is provided "as is" and "as available". Orova disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy of AI outputs, and any warranty arising from course of dealing or usage of trade. AI outputs may be incorrect, biased, or incomplete. You are responsible for human review before relying on outputs in high-stakes contexts.
13. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages. Each party's total aggregate liability under these Terms is limited to the fees you paid to Orova for the Service in the twelve months immediately preceding the event giving rise to the claim. These limitations do not apply to a party's indemnification obligations, breach of confidentiality, or liability that cannot be limited by law.
14. Indemnification
You will indemnify and hold harmless Orova and its affiliates from third-party claims arising out of your Customer Content, your use of the Service in violation of these Terms or our Acceptable Use Policy, or your violation of applicable law (including telemarketing, recording, or AI-disclosure laws). Orova will indemnify you against third-party claims that the Service, when used as permitted, infringes that third party's intellectual property rights, subject to standard exclusions and the liability limits in Section 13.
15. Term, Suspension, and Termination
These Terms apply for as long as you use the Service or as set out in your Order. Either party may terminate for material breach not cured within thirty (30) days of written notice. Orova may suspend or terminate the Service immediately if your use violates the Acceptable Use Policy, places Orova or its subprocessors at legal or reputational risk, or is required by law. Upon termination, your right to use the Service ends and Orova will delete or return Customer Content as set out in the DPA.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Customers contracting through an Orova affiliate may have a different governing law set out in their Order.
17. Changes to the Terms
We may update these Terms from time to time. For material changes that adversely affect customers, we will provide at least thirty (30) days' notice by email or in-product notification before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
18. Contact
Questions about these Terms can be sent to help@orova.ai.
Privacy questions can be sent to privacy@orova.ai. EU and UK data subject requests can be sent to eu-privacy@orova.ai. Postal address: Orova AI, Inc., 2261 Market Street, San Francisco, CA 94114, United States.