Welcome to Orova AI, Inc. (“Orova AI,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our subscription-based AI voice-agent platform and related services (collectively, the “Service”) available at https://orova.ai (the “Site”). By signing up for or using the Service, you (“Customer,” “you,” or “your”) agree to be bound by these Terms.
1. Definitions
- “Account” means your registration to access the Service.
- “Documentation” means the online user guides, API reference and support articles.
- “Customer Data” means any data, recordings, transcripts or metadata you submit to or store within the Service.
- “Subscription Term” means the initial and any renewal period for which you have paid subscription fees.
2. Service Description
Orova AI provides a cloud-hosted, subscription-based software platform that enables automated outbound and inbound voice calls via AI agents, including appointment reminders, surveys, and support routing. We expose a REST API, dashboard, dialer, compliance tools (opt-in/opt-out, DNC), and analytics features.
3. License Grant & Restrictions
- License Grant. Subject to these Terms and your timely payment of all fees, we grant you a non-exclusive, non-transferable, revocable right to access and use the Service during your Subscription Term.
- Restrictions. You shall not:
- Reverse engineer, copy, modify or create derivative works of the Service;
- Circumvent any technical restrictions, security controls or compliance features;
- Use the Service to place unsolicited calls or violate the Telephone Consumer Protection Act (TCPA) or other applicable laws;
- Resell, sublicense, or share your Account credentials with third parties.
4. Account Registration & Security
- You agree to provide accurate, current and complete information when creating your Account and to keep it updated.
- You are responsible for safeguarding your password and API keys, and for all activities under your Account.
- You must notify us immediately of any known or suspected unauthorized use.
5. Fees, Billing & Payment
- Fees. All fees are set forth in your Order Form or on the Site and charged in U.S. dollars.
- Billing. Subscriptions renew automatically for successive periods equal to the initial Subscription Term, unless you cancel in writing at least 30 days before the renewal date.
- Payment. We use Stripe (or its successors) to process payments. You agree to provide valid payment information and authorize us (or our processor) to charge your chosen payment method.
- Late Payments. Overdue amounts may incur interest at 1.5% per month or the maximum permitted by law, and we may suspend your access until payment is made.
6. Subscription Term; Termination
- Term. These Terms commence on the Effective Date and continue through your Subscription Term.
- Termination for Cause. Either party may terminate immediately for material breach if the breach remains uncured 14 days after written notice.
- Effect of Termination. Upon termination you lose access to the Service, and we may delete your Customer Data after 60 days’ notice. Any unpaid fees remain due.
7. Customer Obligations & Compliance
7.1 Opt-In Requirement.
You represent and warrant that all call recipients have expressly opted in to receive calls and that you will comply with all TCPA, A2P, GDPR, CCPA and other applicable laws.
7.2 Compliance Audit (Outbound Calls).
Outbound calling via the Service is strictly prohibited until Orova AI has:
- Performed a documented compliance audit of your use case,
- Confirmed in writing that your program will only place calls to expressly opted-in contacts (i.e. no cold-calls),
- Verified adherence to all telemarketing regulations, and
- Granted you formal approval to launch outbound campaigns.
7.3 Do-Not-Call & Opt-Out.
You agree to configure and honor Do-Not-Call lists and automated opt-out requests via our built-in tools.
7.4 Prohibited Uses.
You shall not use the Service:
- To place calls to emergency numbers, health-sensitive or governmental hotlines;
- To engage in unsolicited telemarketing, harassing, deceptive or abusive behavior;
- In any way that conflicts with the audit-approved compliance program.
8. Intellectual Property
- Orova AI Marks & Software. All right, title and interest in the Service, including all software, code, trademarks, logos and Documentation, remain with Orova AI or its licensors.
- Customer Data. You retain all rights to your Customer Data. By submitting data to the Service you grant us a worldwide, royalty-free license to use, store and display it solely to provide the Service.
9. Data Protection & Privacy
Our Privacy Policy (https://orova.ai/privacy) governs collection, use and disclosure of personal data. You agree to comply with all applicable data protection laws in your use of the Service.
10. Telephony Compliance
- We maintain active A2P registration with major carriers; however, you are solely responsible for campaign approval, content, and adherence to all telephony regulations (e.g. TCPA).
- We provide compliance tools (opt-in forms, DNC enforcement), but you control the contact lists and call scripts.
11. Confidentiality
Each party agrees not to disclose the other’s Confidential Information (non-public business or technical information) during the Term and for two years thereafter, except as required by law.
12. Warranties & Disclaimers
- Mutual Warranty. Each party represents that it has the right to enter into these Terms.
- Service Warranty. We warrant that the Service will perform materially in accordance with the Documentation.
- Disclaimer. Except as expressly set forth above, the Service is provided “AS IS” and “AS AVAILABLE,” without warranty of any kind, express or implied.
13. Limitation of Liability
To the maximum extent permitted by law, neither party shall be liable for indirect, incidental, special or consequential damages. Our aggregate liability for any claim arising under these Terms shall not exceed the total Subscription fees paid by you in the 12 months prior to the event giving rise to the claim.
14. Indemnification
You agree to indemnify and hold harmless Orova AI, its officers, directors and employees from any claim arising out of your use of the Service in violation of these Terms or applicable law. Orova AI will indemnify you for third-party claims that the Service as provided infringes U.S. copyrights.
15. Governing Law & Dispute Resolution
These Terms and any dispute arising out of or relating to them will be governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any legal action shall be brought in the state or federal courts located in New Castle County, Delaware.
16. Changes to Terms
We may update these Terms for legal or operational reasons. If we make material changes, we’ll notify you at least 30 days in advance. Continued use of the Service after changes constitutes acceptance.
17. Miscellaneous
- Entire Agreement. These Terms (including any Order Forms and the Privacy Policy) constitute the entire agreement between you and Orova AI.
- Severability. If any provision is held unenforceable, the remainder will remain in full force.
- Waiver. A party’s failure to enforce any right shall not constitute a waiver of that right.
Contact Us
Orova AI, Inc.
2261 Market Street STE 85129
San Francisco, CA 94114 USA
help@orova.ai